Cookeville Regional Medical Center Receives Avatar Solutions Patient Experience Awards

Submitted on: Friday, June 3, 2016

Cookeville, Tenn. – Avatar Solutions, a leading provider of Patient, CAHPS, Employee, and Physician Surveys, recently announced its 2015 award-winning hospital partners. Highlighting its consistent dedication to providing a high-quality patient experience, Cookeville Regional Medical Center is being awarded the following honors:

  • Best Overall Performer Award – awarded to the top facilities in Avatar’s national database with the highest overall combined score for inpatient, outpatient, emergency department and ambulatory surgery; recognizes high performing facilities that demonstrate consistency of experiences by patient type throughout the organization
  • Exceeding Expectations Award – awarded to the facilities whose overall score exceeds expectations for their patients; based on survey questions measuring patient expectation about quality of care, reliability and customization before visit

“This year has proven to be a banner year for client efforts around patient experience,” said Lynn Ehrmantraut, Senior Vice President of Performance Improvement at Avatar Solutions. “The Avatar awards offer an opportunity to highlight each award-winning organization’s continuous drive to keep patients and staff at the center of their focus for improvement – in delivering on a fantastic patient experience and creating great places to work and practice medicine. We wish to sincerely congratulate all of our award winners.”

“We are honored to have received these awards based on the patient experience,” commented Paul Korth, CEO of Cookeville Regional Medical Center. “Our physicians, providers and staff work diligently every day to create a healing environment for our patients and their families. One of the most important aspects of doing that is to make sure the patient’s needs, as well as those of their families, are being met. Receiving these awards means that we are performing well in the area of patient satisfaction, and I am proud that our medical center is being recognized for excellent customer service.”

Avatar Solutions’ awards are meant to honor significant accomplishments in patient satisfaction and innovation in healthcare settings.

About Cookeville Regional Medical Center

Serving the area since 1950, Cookeville Regional has grown to be the region’s health care provider of choice and is the flagship hospital for the Cookeville Regional Health System that also includes Cumberland River Hospital and Cookeville Regional Medical Group. Cookeville Regional Medical Center is a progressive 247-bed regional referral center serving more than 350,000 residents in the Upper Cumberland region of middle Tennessee.  With over 200 physicians in 40 different medical and surgical specialties, Cookeville Regional offers patients here the same kind of care that they could expect in a larger metropolitan area including specialty care such as cardiology, electrophysiology, cardiac and thoracic surgery, vascular surgery, pulmonology, cancer treatment, orthopedics, physical rehabilitation and neurosurgery.

About Avatar Solutions

Avatar Solutions provides organizations with Smarter Items (i.e., questions) and Smarter Insights, to help each organization have a Smarter Impact. Avatar offers CAHPS Surveys, Patient Experience Surveys, Employee Surveys, and Physician Surveys to organizations nationwide. For more information, please visit


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